Returns

Online Purchase list of requirements:

  • Online vs Cafe purchase returns (direct them - separate pages?)

  • item condition

  • terms of return

  • shipping terms (first 2 are free etc)

  • Exceptions (non-refundable items)

  • Holiday returns (extened period)

Online Purchase Return Form requirements:

  • Order number

  • Name attached to purchase

  • Address items were shipped to

  • Specify what item(s) are being returned:

  • (Dropdown) Annual Return:

    • first-time return

    • second-time return

    • Other

  • Reason for return (dropdown)

    • Wrong item

    • Damaged or defective item

    • Didn’t fit

    • Just didn’t like it

    • Something else

  • Additional info (message box)

  • Upload images? Seek extension Wufoo??

Cafe Retail Purchase Returns: (separate page)

  • Must be returned to our cafe

  • must be in new condition etc (see bottom of cafe receipt in Square)